SAMHSA’s Practical Guide: Advising People on Using 988 Versus 911: Practical Approaches for Healthcare Providers
People, including healthcare providers, have experienced confusion in deciding whether 988 or 911 is appropriate across a range of situations. Understanding the differences between 988 and 911 and being able to communicate these differences to people in ways that address their needs and concerns and respect their desired outcomes can help support effective crisis management.